Contact
Talk to a person, on Australian hours
Questions about getting started, an account, a deposit or a withdrawal all go to the same team. Use whichever channel suits you - a new account always gets a call back.
Channels
Ways to reach us
Register and we call you
The form on this page
Support hours
Our team works Australian eastern time on business days. Messages that arrive outside those hours are answered the next business day.
Register
Leave your details and we will call you
Registration is free, takes about two minutes, and an account manager calls you to help set things up. Tell us as much or as little as you like. The first call is a conversation, not a sales script.
- We confirm your enquiry by email straight away, so you know it arrived.
- A team member calls you on the number you leave, or replies by email if that suits you better.
- We answer the question or tell you honestly that we cannot, and what to do instead.
We will never ask for these
- Your password or your bank PIN
- Remote access to your computer or phone
- Payment in gift cards, or crypto to a personal wallet
- A deposit made to anything other than your own broker account
Safety
How to know it is really us
Investment scams frequently borrow the name of a real platform. Our team will only ever contact you from the support address published on this page, and will never ask for your password, your bank PIN, remote access to your computer or phone, payment in gift cards or crypto to a personal wallet, or a deposit to anything other than your own broker account.
If somebody contacts you using our name and any of the above comes up, stop the conversation and report it. Scamwatch takes reports at scamwatch.gov.au, and ReportCyber handles cybercrime at cyber.gov.au. If you have already sent money, call your bank first.
Making a complaint
We would rather hear about a problem than not. Contact us with your account details and what happened, and we will acknowledge it and work through it with you.
If you are not satisfied with how we have handled it, complaints about trading or client funds can be taken to the Australian Financial Complaints Authority, which is free and independent of both us and the broker, at afca.org.au.